About Counselling

Counselling is a professional and confidential process that supports individuals, couples, and families in navigating life’s challenges. It provides a safe space to explore thoughts, emotions, behaviours, and relationships with the guidance of a qualified counsellor.

Through open and respectful conversation, counselling can help people gain insight, develop coping strategies, and make positive changes in their lives. It is not about giving advice, but rather about empowering individuals to find clarity, direction, and greater wellbeing through self-understanding and reflection.

Common Areas of Focus

Self-esteem and self-worth
Stress and trauma
Anger management
Depression and anxiety
Family, couples, social and workplace relationships and communication
Family issues and transitions
Loss and bereavement
Personal growth and fulfilment
Life-course changes and challenges
Work-related stress, time management, and burnout
Career change and personal development
Affairs and betrayal
Fertility and life choices
Parenthood issues

These are just some of the reasons people seek counselling. Every individual’s experience is unique, and therapy is tailored to meet each person’s specific needs and goals. During the initial session, the client and counsellor work together to identify key issues and outline a meaningful way forward.

Trust & Confidentiality

A trusting and open relationship between client and counsellor is essential for effective therapy. Over the first few sessions, this relationship is carefully developed to ensure clients feel comfortable, respected, and understood.

Confidentiality is central to the counselling process. Sessions are conducted in a safe and private environment where clients can speak freely, reflect honestly, and explore their thoughts and emotions without judgment.

Our Counsellors Approach

Prom Health’s counsellor, Sarah, offers an approach that is grounded in evidence-based practice and the belief that individuals have an inherent capacity for growth and self-understanding. Her goal is to provide a confidential environment in which clients will experience an empathic and authentic counselling relationship.

Methods may include:

Humanistic approaches (Person-Centred, Existential, Family Systems, Narrative)
EMDR Therapy
Acceptance and Commitment Therapy (ACT)
Solution-Focused Therapy
Gottman Method Couples Therapy

In the early stages, the focus is on building rapport and emotional safety. As therapy progresses, clients are supported to explore emotions, increase insight, and make meaningful changes. For couples, improving communication and strengthening connection are often key goals.

About Our Counsellor - Sarah

About Our Counsellor

Our counsellor, Sarah provides therapy for adults, adolescents, couples, and families — in person at Prom Health, or online via Zoom, WhatsApp, or FaceTime.

Her qualifications and professional memberships include:

Master of Counselling – Monash University
EMDR Therapy training – EMDR Institute of Australia & New Zealand
Gottman Method Couples Therapy, Level 1
Member – Australian Counselling Association (ACA)
Member – Psychotherapy and Counselling Federation of Australia (PACFA)

With extensive life and professional experience across the UK, Europe, Asia, and Australia, Sarah brings a broad understanding of human behaviour and cross-cultural perspectives. A background in both corporate and educational settings adds depth to their understanding of workplace stress, family dynamics, and personal development.

Counselling FAQ's

How long does an appointment go for?

Initial consultations: 50 minutes
Return consultations: 50 minutes

I am a new patient. What do I need to do before seeing a counsellor?

Call us or book online to make an appointment.
Complete the intake form which will be supplied to you by our receptionists.

I need some help promptly & there are no appointments this week.

Sarah will be on-site at our clinic 1-2 times per month, if you would like some assistance before her next scheduled visit then we can arrange for a telehealth consult. This way you can get started with some support and then meet in person in the near future. Please contact us via our website's enquiry form or contact the clinic.

Should I arrive early for an appointment?

Our practitioners tend to run on time, so please arrive at least 5 minutes before your appointment.

Do I need a referral?

No, you do not need a referral.

Can I bring a carer, partner or my children?

Yes, you are welcome to bring another person along to the consult when necessary.

Do you process private health claims onsite?

We have a TYRO machine on site to process Private Health claims/rebates. Please check with your Health Insurance Provider to see if your plan includes the particular health service that you will recieve. To claim Private Health, you must bring your Private Health card with you.